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HP ePrint


HP ePrint is a term used by Hewlett-Packard to describe a variety of printing technologies developed for (mobile) computing devices, such as smartphones, tablet computers, and laptops.

Many HP ePrint technologies use cloud resources to provide mobile printing capabilities for specific HP ePrint-enabled printers and MFPs and for other printers using applications that provide network printing. The HP ePrint portfolio of mobile printing solutions includes the following:

  • HP ePrint via Email
  • HP ePrint Public Print Locations
  • HP ePrint Enterprise
  • HP ePrint Wireless Direct Printing
  • Apple AirPrint
  • HP ePrint Mobile apps
  • HP ePrint Software

  • How to print with HP ePrint?

    Send an email with your printer's email address to your web-enabled printer. Use your email client or sign in to your email account, and then create a new email. Type your printer's email address in the To: field. Type a subject in the email subject line.
    Activating and Using HP ePrint

    HP ePrint is a secure cloud-based service that lets you print from anywhere with an active Internet connection. Simply email the document or photo you want to print directly to the printer.

    Step 1: Check HP ePrint setup requirements

  • Ensure that your printer supports HP ePrint. Look for an HP ePrint logo, button, or icon on the printer control panel.
  • If your printer control panel does not have an icon or button, navigate to the Web Services Setup, Network Setup, or Wireless Settings to locate the Web Services menu, depending on your printer model.
  • Make sure your computer is connected to a wired (Ethernet) or wireless network with an active Internet connection.
  • Ensure that your printer is connected to the internet.
  • If your printer is connected with a wired (Ethernet) connection, check the cable and the lights on the printer’s Ethernet port. The green link light should be steady, and the orange activity light should blink when the cable is connected.
  • If your printer is connected with a wireless connection, make sure the wireless feature is on, and the printer is connected to the same network as your computer.
  • Some printers have a wireless icon and a blue light on the front of the printer. Make sure the light is on and not blinking.

    Step 2: Turn on Web Services

    Turning on Web Services from the printer control panel or the Embedded Web Server (EWS) allows your printer to communicate securely over the Internet with web-connected printing services, such as HP ePrint. Read the section that matches your printer control panel type for steps to turn on Web Services. Printers with a touchscreen or LCD display
  • Turn on Web Services directly from your printer touchscreen or LCD display. Make sure to update the printer firmware, if prompted.
  • On your printer control panel, touch or press the HP ePrint icon or button.
  • If your printer control panel does not have an icon or button, navigate to the Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu, depending on your printer model.
  • If a prompt to turn on Web Services or setup HP ePrint displays, touch or press Turn On, Enable, or Setup, depending your printer control panel, follow the on-screen instructions, and then continue to the next step.
  • If you are prompted to update the firmware, touch or press OK.
  • If a Web Services Summary screen or connected status displays, Web Services is already on.
  • Click Print Info to obtain an information sheet, and then continue to the next step.
  • Printers without a touchscreen or a LCD display

    Use the Embedded Web Server (EWS) to turn on Web Services for printers that do not have a touchscreen or LCD display.

  • Make sure your printer firmware is up-to-date.
  • To update the printer firmware, go to HP Customer Support. Type your printer model, and then search for the document on updating the firmware for your printer.
  • Print a Network Configuration or self-test page to obtain the printer IP address needed to view the EWS webpage.
  • For instructions on printing a Network Configuration or self-test page, go to HP Customer Support. Type your printer model, and then search for the document to "print a configuration page" or "print a self-test page," depending on your printer model.
  • Find the printer IP address on the Network Configuration or self-test page.
  • On your computer, open an Internet browser.
  • Type the printer IP address in the browser address bar, and then press Enter.

    NOTE:
    Make sure to type the IP address into the Internet browser's address box. If typed into a toolbar search box or search engine, the Embedded Web Server (EWS) does not open.
  • If a website security certificate displays in the Internet browser, click Continue. The EWS information page for the printer opens and confirms that the printer is on the same network as the computer.

  • On the EWS webpage, click the Web Services tab.
  • If a Web Services Setup page displays, click Continue, Turn On, or Enable, and then follow the on-screen instructions.
  • If a Web Services Summary page displays, Web Services is already on.
  • Click Print Info Page under Web Services Settings, and then continue to the next step.

    Step 3: Obtain the Printer’s email address

  • After you turn on Web Services, wait for the printer to print the Make the Most of Your Printer or Important Printer Setup Instructions page. The information page contains information about Web Services, and includes either your printer email address or the printer claim code.
  • Occasionally there is a delay when printing the information page. If you turned on Web Services, but the page does not print, wait 5 to 10 minutes. If it still does not print, turn off Web Services, and then turn on Web Services again, to obtain a new information page.
  • Locate the printer's email address on the information sheet, and then continue to the next step
  • .
  • If a printer email address does not display on the information page, the printer's email address is the printer claim code in addition to @hpeprint.com. For example, 87aj35evfl@hpeprint.com

    Step 4: Printing with HP ePrint

    The HP ePrint service handles print jobs by sending documents and photos securely to the printer via email. You can send print jobs from your computer, laptop, tablet, or smartphone as long as you have an active Internet connection and an email account.

    Ensure the followingePrint email requirements before you print:

  • Type the printer's email address in the To: field.
  • If there are additional email addresses in the same field as the printer's email address, the HP ePrint server cancels the print job. For additional recipients, type the email address in the Cc: field.
  • Type a subject in the subject line. A blank email subject line might cause the HP ePrint server to cancel the print job.


  • Email subject lines do not print.

  • The total size of the email must be 10 MB or less, including attachments.
  • No more than 10 attachments per email print job.
  • The following are supported document file types: text (.txt), PDF, HTML, Microsoft Word (.doc and .docx), Microsoft PowerPoint (.ppt and .pptx), and Microsoft Excel (.xls and .xlsx).
  • The following are supported photo file types: .bmp, .gif, .jpg, .png, and .tiff.
  • Photos must have a horizontal and vertical resolution of 100 pixels or higher.
  • Digitally signed, encrypted, or password protected documents are not supported by HP ePrint.
  • OpenOffice files are not supported by HP ePrint.
  • Duplex printing (printing on both sides of the page) is not supported by HP ePrint.
  • You cannot print email attachments without printing the email also.
  • Time stamps from the HP ePrint server do not accurately reflect when the print job was created or printed.


  • Print from a Computer or Laptop

  • Print a document or photo saved on your computer
  • Use your email client or sign in to your email account, and then create a new email.
  • Type your printer's email address in the To: field.
  • Type a subject in the email subject line.
  • Attach the document or photo you want to print, and then send the email.


  • Print an email message

  • Open the email you want to print, and then select Forward.
  • Type your printer's email address in the To: field.
  • Type a subject in the email subject line, and then send the email.


  • Print a webpage

    To print a webpage from your computer or laptop, open the webpage you want to print, save it as a document, and then email it as an attachment.

    Print from a Smartphone or Tablet

    Print from your Android smartphone or tablet, or iPad, iPhone, or iPod touch with HP ePrint by sending an email with your printer's email address to your web-enabled printer.
  • Print a document or photo saved on your mobile device
  • Open the app that has the document or photo that you want to print.
  • Tap the Action or Share icon, depending on your mobile device.
  • Open the email app you want to print from, and then enter your printer’s email address in the To: field.
  • Type a subject in the email subject line.
  • Tap Send.


  • Print an email message

  • Open the email you want to print, and then select Forward.
  • Type your printer’s email address in the To: field.
  • Type a subject in the email subject line.
  • Tap Send.


  • Print a webpage

    To print a webpage from your smartphone or tablet, open the webpage you want to print, save it as a document, and then email it as an attachment.